Terms & Conditions

These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the You Can Clinic website ('Website').

By utilizing the Website you acknowledge your acceptance of these general terms and conditions. You Can Clinic retain the right to change the terms and conditions at any time without warning or prior notice.

General Terms & Conditions

The Website is owned by You Can Clinic Ltd

Unless otherwise stated, all Private Prescriptions ordered through the You Can Clinic web site will be fulfilled by the You Can Clinic Limited, registered office: Unit 7, Cardiff Medicentre, Heath Park, Cardiff, CF14 4UJ. You Can Clinic cannot fulfil NHS prescriptions.

You Can Clinic Limited is registered (ID: 1101852) with the General Pharmaceutical Council (GPhC) details of the registration can be found at the GPhC website www.pharmacyregulation.org.

Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.

The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by Welsh law and any transaction is deemed to have taken place in Wales. The Website is therefore subject to the jurisdiction of the Welsh courts.

Anyone wishing to purchase items on the Website are required to register their details with the Website. Once registered on the website the User must be approved by the pharmacy administrator before any product can be purchased from the site. The User (anyone utilizing any part of the Website, cumulatively referred to as ‘you’ or ‘your’) must be aged 18 years or over to purchase any items on the Website. Proof of age may be requested at anytime by the You Can Clinic. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.

You Can Clinic have taken reasonable care to ensure the content of the Website is correct and current. You Can Clinic disclaims any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.

You Can Clinic its related companies its directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users’ statutory rights as a consumer are not affected by these terms and conditions.

All information and content on the Website is for information only. If the User has any doubts regarding the pharmaceutical products they should contact their doctor or medical advisor. Users must ensure that they follow all product packaging labels and leaflets prior to use. If you suspect you may have a health care problem you should consult your doctor prior to taking any medicines. Please consult your doctor if you are already taking prescription drugs or are under ongoing medical care before taking any additional pharmaceutical products.

We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not You Can Clinic, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” to cause annoyance, inconvenience or needless anxiety.

Alteration Of Service Or Amendments To The Conditions

We reserve the right to make changes to our website, policies, and these conditions of Use & Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Prices And Offers

All prices and offers on the Website are subject to availability whilst stocks last. If stock is exhausted then we will contact the User with the new price and you will pay or be refunded the difference. Alternatively, the User may be given the opportunity to cancel their request.

The price shown on the Website is inclusive of VAT at the prevailing rate.

The Website is regarded as an invitation to treat. Orders placed are an offer to purchase which You Can Clinic Limited may accept or decline at its absolute discretion without needing to give any reason for declining the offer to purchase. A confirmation email is automatically sent which confirms receipt of the offer to purchase. This does not constitute acceptance of the offer to purchase. A contract is deemed to have been entered into when You Can Clinic Limited issue a sales invoice or a delivery invoice. Our pharmacy team will check all orders before releasing the order and issuing a sales invoice or a delivery invoice.

Once the order has been placed on the Website the transaction is manually processed at the premises of the You Can Clinic Limited by the responsible pharmacist on duty. All You Can Clinic responsible pharmacists are registered with the GPhC

We can only process prescriptions from an original prescription. Once you have placed your request for supply the original prescription must be sent to You Can Clinic Limited, Unit 7, Cardiff Medicentre Heath Park, Cardiff CF14 4UJ. We cannot dispatch any order until the original prescription has been received by You Can Clinic Limited and checked by the responsible pharmacist.

Data Protection

All product information contained on the Website is wholly owned by You Can Clinic. On no account is anyone allowed to download any data or information for commercial use. Users are allowed to download information pertaining to a specific product for information only. Users are reminded to check information for products on the packaging and leaflet which comes with the product. Product packaging and leaflet information directions and warnings must be followed when taking the products supplied.

Delivery (Post & Packaging)

You Can Clinic Limited reserve the right to use whichever form of delivery it deems necessary. Recorded and Special Delivery packages must be signed for at the delivery address. Whilst You Can Clinic Limited also reserves the right to use any form of delivery and packaging, generally any packaging will be discreet with a plain unprinted outer package. Postage and packaging will be charged at £6.55 for UK orders for orders up to a value of £100 and standard orders with a value over £100 will be free of charge unless stated in the specific item description. Heavy packages may incur an additional charge regardless of order value. Heavy package charges for orders over £28 may be discounted. Higher charges for postage and packaging will apply where stated in the specific item description.

Delivery of Prescription items will need to be signed for by an adult, these items cannot be left in a secure place or with a neighbour. Delivery will be made on Monday to Saturday. We will notify you when we have dispatched your order, it should usually arrive the next day after dispatch, unless that is a Sunday.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.


Any unwanted goods can be returned for full refund within 14 days of receipt. Refunds will only be made if the products are returned in good condition, in undamaged packaging unopened with any security labels undamaged and intact. Postage for incorrectly ordered products must be borne by the customer. You Can Clinic Limited will pay postage costs for any goods incorrectly sent. All returns for any reason must be agreed with You Can Clinic Limited.


Payment can be made through SagePay service which ensures that your payment details are kept secure. As none of the information you submit comes through the Website we will not at any time access or retain any credit or debit card information.